Terms & Conditions

These terms apply to reservations at Juls & Riff hotels and apartments. An enquiry sent through this website is not a confirmed booking; a reservation is confirmed only as described below.

Cancellation

Hotels: Guests may cancel without penalty up to 48 hours before the scheduled check-in time. Cancellations made after this period may incur a charge of one night's rate or an approved fee. Non-refundable bookings are subject to the terms disclosed at the time of booking.

Apartments: Guests may cancel without penalty up to 72 hours before check-in. Late cancellations may attract one night's rent or an approved fee. Bookings for extended stays or special periods may have different cancellation terms, which must be disclosed before payment.

Refunds

Hotels: Eligible refunds will be processed within 5–10 business days after approval, subject to the payment provider's processing time. Any non-refundable fees or deductions must be disclosed before booking.

Apartments: Eligible refunds will be processed within 5–10 business days after approval. Refunds may be subject to approved cancellation terms, outstanding charges and documented deductions permitted under the booking agreement.

Deposits

Hotels: A deposit of 60% of total fee may be required to secure a reservation. We will communicate any refundable security deposit, its purpose, deductions, and refund timeline before check-in.

Apartments: A booking deposit of 60% of total fee may be required to secure a reservation. A separate refundable security deposit of ₦50,000, where applicable, will be disclosed before payment, together with the conditions for its return.

Payment methods and requirements

Hotels: Accepted methods may include bank transfer, debit card, approved online payment gateway and other confirmed methods. Reservations are confirmed only when the required payment or deposit has been received and confirmation issued.

Apartments: Accepted methods may include bank transfer, debit card, approved online payment gateway and other confirmed methods. Payment schedules for short- and long-term stays, including any balance due before check-in, will be communicated before confirmation.

No-show

Hotels: If a guest does not arrive by 8 hours after the approved check-in time on the specified date and has not notified the hotel, the hotel may treat the reservation as a no-show. The hotel may charge an approved no-show charge and release the room, subject to the booking terms.

Apartments: If a guest fails to arrive by the agreed check-in deadline without prior notice, the reservation may be treated as a no-show. Charges of an approved amount may apply, and the apartment may be released in accordance with the booking terms.

Minimum stay (if any)

Hotels: The standard minimum stay is one night. Higher minimum stays may apply during holidays, peak periods or special events and will be disclosed before booking.

Apartments: The standard minimum stay is one night. Minimum stays for serviced apartments, monthly rentals and special periods may differ and will be displayed before the reservation is completed.

ID requirements

Hotels: Guests must present a valid, approved form of identification at check-in. The lead guest may be required to provide identification for accompanying guests in accordance with the hotel's verified procedures and applicable law.

Apartments: The lead guest and other occupants may be required to present valid identification before check-in. Occupancy details must match the approved reservation, and identification will be handled in accordance with the company's privacy policy and applicable law.

Smoking

Hotels: Smoking and vaping are prohibited throughout the property. An approved cleaning or damage charge may apply where smoking causes additional cleaning, damage or a breach of the stated policy.

Apartments: Smoking and vaping are prohibited inside apartments and indoor common areas. Guests must comply with building rules, and reasonable, documented charges may apply for damage or additional cleaning resulting from a breach.

Pets

Hotels: Pets are permitted subject to prior approval and specified conditions. Any approved pet-related fees, restrictions and exceptions must be communicated before booking. Applicable legal requirements and assistance-animal obligations must be observed.

Apartments: Pets are permitted subject to prior written approval. Guests must comply with approved pet conditions, building rules and applicable requirements. Any permitted fees or damage responsibilities must be disclosed in advance.

Extra guests / visitors

Hotels: Only the number of guests stated in the reservation may occupy the room. Visitors must comply with hotel registration and security procedures. Additional overnight guests require approval and may incur additional charges, subject to room occupancy limits.

Apartments: Only approved occupants may stay overnight. Visitors must comply with the property's access and security procedures. Additional occupants or overnight visitors require prior approval and may incur additional charges, subject to occupancy limits and building rules.

Quiet hours / house rules

Hotels: Guests are expected to respect other guests and staff, avoid excessive noise and comply with property rules. Quiet hours are 11:00 p.m.–6:00 a.m.. Serious or repeated disturbances may result in appropriate action under the booking terms.

Apartments: Guests must respect neighbours, other residents and shared spaces. Quiet hours are 11:00 p.m.–7:00 a.m.. Parties, events or disruptive activities require prior written approval and may be prohibited by property rules.

Damage and guest obligations

Hotels: Guests must use hotel facilities responsibly and report any damage or safety concerns promptly. Guests may be charged for loss, damage or exceptional cleaning attributable to their actions, based on reasonable evidence and the disclosed terms. Normal wear and tear is excluded.

Apartments: Guests must maintain the apartment and its contents in reasonable condition, follow appliance and safety instructions, and report damage or faults promptly. Charges may apply for documented damage, missing items or exceptional cleaning attributable to the guest, excluding normal wear and tear.

Check-in, check-out and other conditions

Hotels: Check-in: 2:00 PM WAT. Check-out: 12:00 PM WAT. Early check-in, late check-out, luggage storage and special requests are subject to availability and any disclosed charges. The hotel may take reasonable steps to address safety, security or serious policy breaches.

Apartments: Check-in: 2:00 PM WAT. Check-out: 12:00 PM WAT. Early check-in, late check-out, cleaning arrangements, utilities, appliance use and extended-stay conditions are subject to the agreed booking terms. Guests must return keys/access devices and vacate the apartment at the agreed time.